RETURN POLICY NO PRODUCTS SHALL BE RETURNED WITHOUT FIRST RECEIVING A RETURN GOODS AUTHORIZATION (RGA) NUMBER FROM Twist A Return Goods Authorization Number (RGA) must be clearly marked on all packages. Return Goods Authorization (RGA) number is only approved for the items originally authorized and valid for 90-days from date of issue. Distributors are allowed one (1) annual stock adjustment per year, with no penalty. However, any products returned needing repackaging will receive a 20% repackaging fee, which is at the sole discretion of Twist No return goods will be accepted beyond 12 months from the date of invoice and be no greater than 5% of prior year’s purchases. Defective products must first receive a Return Goods Authorization (RGA) number from Twist. Upon receipt of a returned Product from a Purchaser, Twist’s Defective products must first receive a Return Goods Authorization (RGA) number from Twist. Upon receipt of a returned Product from a Purchaser, Twist’s Defective products must first receive a Return Goods Authorization (RGA) number from Twist. Upon receipt of a returned Product from a Purchaser, Twist’s quality control will evaluate and analyze whether the Product is defective due to workmanship and/or materials, which is at the sole discretion of Twists, If Twist quality control determines that the Product is defective, it is at Twist’s sole discretion whether to repair, replace, or credit the defective Product. However, if Twist quality control determines that the product is not defective and/or does not meet the warranty terms,Twist. will return the product to the customer at their cost. All other authorized returns of saleable merchandise, other than shipments made in error by Twist, will be subject to a 20% restocking fee. Returned products not deemed saleable, is at the sole discretion of Twist . All customers must return product(s) freight prepaid and all risks of loss and damage of goods are the customer’s responsibility.
DELIVERY AND DAMAGE To prevent loss of cartons by the carriers, you must count and sign for the number of pieces received, not just pallets. The Bill of Lading states how many individual cartons (pieces) are on the shipment. Please note that we make the freight carriers sign for how many pieces they are receiving, so if you sign for pallets not cartons it is hard to prove shortages. However, claims for shortages on orders will not be considered unless presented to Twist within 7 business days after receipt of goods, or otherwise customer will be conclusively presumed to have accepted the shipment. If goods are visibly damaged, the customer must note this on the delivery receipt for written confirmation of the damage. If concealed damage is found after unpacking, the customer must notify Twist and the freight carrier within 48-hours to obtain verification of the damage from the freight carrier.
CHANGES Twist reserves the right to make reasonable changes of any kind in its products and/or its packaging and correct any printed pricing error without notice. The need for continuing improvement of products and other factors require the making of changes from time to time in product design, material specifications, and product dimensions. CANCELLATION Any cancellation of order(s) must be called into our Customer Service Department and verified that the order has not been shipped. Twist is not responsible for cost on any order(s) shipped prior to receiving the cancellation phone call notification. Twist will not accept the responsibility of calling the customer prior to any shipment. Custom orders if produced are not approved to cancel. All deposit or payments are final on custom items.
NOTE: Twist Dynamic’s prices, terms, and specifications are subject to change without notice.
PRICES All prices listed herein supersede all prior prices for like merchandise and further are subject to change without notice. Prices, terms, and specifications are subject to change without notice. However, every attempt will be made to give at least 30-days notice of any changes. Purchase order(s) with incorrect pricing will be changed to current prices without notification to customer. All orders are subject to prices in effect when the purchase order(s) are placed.
ACCEPTANCE OF ORDERS Twist reserves the right to accept or reject any order at our discretion. Any such additional, conflicting, or altered Terms are hereby rejected. None of Twist Terms and Conditions of Sales may be added to, modified, superseded, or otherwise altered, except by an authorized Twist manager and on Twist letterhead. If any of these Terms and Conditions is invalid or unenforceable, the invalidity or unenforceability shall not affect the remaining Terms and Conditions which shall continue in full force and effect.
FREIGHT is FOB Sarasota, Florida USA and added to all invoices. Freight is prepaid on orders totaling a minimum of $5000 in the Contiguous United States, Any cost incurred in delivery refusal is solely the customers’ responsibility.
WILL CALL ORDER requires a 24-hour advance notice before pick-up. Twist Will Call hours are Monday thru Friday 8:00 am to 3:00 pm (closed from 12:30 to 1:00). Will Call orders must be checked and signed for prior to leaving Twist facility. Shortages cannot be claimed after leaving Twist facility.