Refund policy

Effective date: September 23, 2026

This policy applies to retail purchases made directly from Composite Exchange LLC, doing business as Twist Dynamics, through twistdynamics.com. Purchases from another retailer must be handled through the original seller. Dealer orders are subject to the applicable dealer agreement.

Custom powder-coated and made-to-order products

All powder-coat colors other than Black and Red are custom. Custom powder-coated, custom-colored, personalized, and made-to-order orders are final sale when placed. They cannot be canceled, returned, exchanged, or refunded for non-defective reasons, even if production or shipment has not begun.

This includes changing your mind, selecting the wrong color or configuration, deciding against installation, selling your vehicle, or no longer needing the product. The standard return window does not apply to these orders.

A color selected from our product menu is still custom if it is a powder-coat color other than Black or Red. A Black or Red finish alone does not make an item custom; other expressly identified made-to-order or personalized features may still make the order final sale.

Verify the vehicle fitment, color, finish, and configuration before ordering. Contact us before purchase if you need help.

Final-sale restrictions do not eliminate remedies for confirmed manufacturing defects, damage, products supplied incorrectly by Twist Dynamics, or rights required by applicable law. Those issues are handled through our claim-review process.

Standard merchandise returns

For eligible non-custom merchandise, request return authorization within 30 calendar days after delivery.

The item must be unused, uninstalled, unmodified, complete, and in the same condition as received, with its original factory packaging and all supplied hardware and components. Used, installed, altered, incomplete, or customer-damaged merchandise is not eligible for a standard non-defective return.

Return authorization

Email sales@twistdynamics.com with your order number, product name, reason for return, and photographs showing the item's condition. Obtain written approval and a Return Goods Authorization (RGA) number before shipping anything back.

We will provide the return address and instructions. Clearly mark the RGA number on the outer shipping carton; do not write on the product or its retail packaging. Approval applies only to the items identified in the authorization.

Authorized returns must be shipped within 14 calendar days after approval. Authorization permits receipt and inspection; final eligibility depends on the returned item's condition and the approved terms.

Restocking fees and return shipping

Approved non-defective returns are subject to a 20% restocking fee, unless waived in writing. The customer is responsible for paying return shipping.

Return the product securely packed in its original packaging. Tracking and suitable shipping insurance are recommended. Damage caused by inadequate return packaging may affect eligibility or the refund amount.

If Twist Dynamics supplied the wrong product, contact us so we can arrange the appropriate correction without a restocking fee or return-shipping charge to you. Defective-product claims are handled under the applicable warranty and law.

Shipping damage, defects, and incorrect products

Inspect your product and packaging immediately upon receipt. Shipping damage must be reported to Twist Dynamics within 24 hours after delivery. Shipping-damage claims reported after that deadline are not eligible under our shipping-damage policy, except where applicable law requires otherwise. This deadline does not shorten an applicable warranty or exclude a manufacturing defect discovered later.

Report incorrect or missing items promptly. Include your order number and clear photographs of the product, carton, shipping label, and affected area. Retain the product, hardware, and packaging. Do not install, modify, refinish, or attempt repairs before receiving instructions.

A reported issue does not automatically authorize a return or refund. We will review the information and determine the appropriate remedy under the applicable warranty and law. Depending on the confirmed issue, this may include repair, refinishing, replacement, or a refund where appropriate or required.

Changing your preferred color is not a defect. An incorrect supplied color or finish that does not meet the agreed specification may be submitted for review. Warranty assistance is available through our Warranty Center.

Refund processing

We inspect authorized returns and process eligible refunds within 48 business hours of receipt of the returned merchandise. Refunds are issued to the original payment method and may take up to 5 business days after processing to fully post. We will explain any applicable deductions. Refunds required sooner by law will be processed within the applicable deadline.

Standard-order cancellations

For non-custom orders, contact us immediately to request cancellation. Cancellation is not guaranteed once fulfillment or shipment has begun. Custom-order restrictions apply from the time the order is placed. Nothing in this policy removes cancellation or refund rights required by law, including qualifying shipment-delay remedies described in our Shipping Policy.

Contact

Composite Exchange LLC, doing business as Twist Dynamics
1468 Northgate Boulevard
Sarasota, FL 34234
sales@twistdynamics.com
941-323-5912

Obtain written return instructions before sending merchandise to any address.