Shipping policy

Effective date: September 23, 2026

This policy applies to direct retail orders through twistdynamics.com. Separate dealer agreements may establish different shipping terms.

Processing and production

In-stock orders normally ship within 2–5 business days after payment and any necessary order verification. Products may instead require manufacturing, assembly, or powder coating. Availability to order does not necessarily mean an item is ready to ship.

Product-specific lead times disclosed when you order take precedence over general estimates. Production and processing time are separate from carrier transit time.

Custom powder-coated orders

Custom powder coating generally requires 3–5 weeks, unless another timeframe is stated for the selected product or order. Additional manufacturing time, if applicable, will be disclosed separately.

All powder-coat colors other than Black and Red are custom. Custom powder-coated and made-to-order orders are final sale when placed and cannot be canceled for a change of mind or because the disclosed production timeframe no longer suits your plans.

Contact us before ordering if you need a product for a specific event or installation date. Expedited shipping does not shorten production time. This restriction does not remove remedies for defective or incorrect merchandise or shipment delays where applicable law requires cancellation or refund options.

Shipment delays

If we cannot ship within the timeframe stated when you ordered—or the applicable legal timeframe when none was stated—we will notify you, explain the revised timing, and provide any required cancellation and refund options.

We will obtain consent to a delay when required. If required consent is not obtained, we will cancel and refund the affected unshipped merchandise as required by law. These rights also apply to custom orders where required by law.

United States shipping and free economy shipping

Free economy shipping is available for qualifying United States orders totaling $85 or more after discounts and before tax. This offer does not apply to Canadian orders.

Available shipping services, applicable offer terms, and charges are shown with the offer and at checkout. Expedited services are separate from the economy-shipping offer. Product-specific included-freight offers apply as stated on the listing. Additional shipping charges will not be added after purchase without your agreement.

Canadian orders

Canadian customers are responsible for shipping charges and all applicable import taxes, duties, and customs or carrier brokerage fees.

Contact us for a shipping quote and order total. Our quoted total covers the merchandise and quoted shipping; it does not include Canadian import taxes or duties. Unless expressly included in the quote, brokerage or customs-clearance fees are also payable separately. These charges may be collected by customs authorities or the carrier.

Customs processing can affect delivery timing. Contact us if checkout does not offer shipping to your address.

Tracking and delivery

Tracking information will be provided when available. Carrier estimates are separate from our processing and production estimates. Contact us if tracking appears stalled, a package is missing, or a shipment is marked delivered but cannot be located. We will assist with the investigation and appropriate resolution.

Freight and oversized products

Some products require freight delivery. Provide an accurate address and working telephone number so the carrier can coordinate delivery. Required appointments, unloading arrangements, special services, and associated charges will be explained before shipment.

Count cartons and inspect for visible damage at delivery. Record visible damage or shortages on the delivery receipt, photograph the shipment, and contact us immediately. Seek carrier guidance before accepting a severely damaged shipment.

Shipping damage and missing items

Inspect the product and packaging immediately upon receipt. Report shipping damage to Twist Dynamics within 24 hours after delivery. Shipping-damage claims reported after that deadline are not eligible under our shipping-damage policy, except where applicable law requires otherwise. This deadline does not shorten an applicable warranty or exclude a manufacturing defect discovered later.

Retain the packaging and provide your order number and photographs of the product, carton, label, and damage. Do not install or repair damaged merchandise before receiving instructions. Report missing or incorrect items promptly.

Address changes and refused deliveries

Contact us immediately to request an address change. Changes may not be possible after shipment.

Customers are responsible for actual documented carrier return and redelivery costs caused by an incorrect customer-provided address or an unjustified delivery refusal. We will explain these costs before charging them. This does not apply to damage, our error, or the exercise of a valid cancellation right.

Refusing delivery does not create a cancellation or return right for a custom order. See our Return & Refund Policy.

Local pickup and contact

Arrange pickup in advance and wait for confirmation that your order is ready.

Composite Exchange LLC, doing business as Twist Dynamics
1468 Northgate Boulevard
Sarasota, FL 34234
sales@twistdynamics.com
941-323-5912